Econo Lube respects the privacy of individuals who visits our Web Site and we use our best efforts to protect the privacy of our on-line visitors. The Econo Lube Web server automatically recognizes and gathers the domain name, but not the e-mail address (where possible) of visitors to our Web site. Econo Lube also gathers any information volunteered by visitors to our Web site, such as survey information and/or site registrations. This information is used to improve the content of the Econo Lube Web site and is not shared with other organizations for commercial or any other purposes except from time to time with the Econo Lube dealer network. If you supply Econo Lube with your postal address on-line you will only receive the information for which you provided us your address. Persons who supply Econo Lube with their telephone numbers on-line will only receive telephone contact if they have requested it or from time to time a customer service follow up call may be made to the customer, or perhaps (with your prior written consent), we may ask you to let us post testimonials on our website. Any social media posts you make on Econo Lube’s social sites becomes property of Econo Lube and may be shared or posted by Econo Lube at any time on any Econo Lube-related forum, communication or Econo Lube website.
You have the right to choose not to provide us with certain information. Please note, however, that certain information may be required in order for you to obtain services from an Econo Lube Center and/or participate in coupon downloads, contests and other promotions. Federal and state regulations require that we store certain customer information for specific periods of time. In order to comply with these requirements, we may be unable to delete your information until these retention periods are met. You will always be given a choice as to whether you want to receive postal mail, e-mail messages, newsletters, phone calls and any other type of communication from Econo Lube. At any time you may modify your choice by contacting Econo Lube Customer Service at 704-377-8855. You also will be given the opportunity, in any commercial e-mail that we send to you, to opt-out of receiving such messages in the future by following the unsubscribe link that is provided for you regarding that particular service . We may send you other types of transactional and relationship e-mail communications, such as service updates or administrative notices without offering you the opportunity to opt-out of receiving them. Please note that opting out of receipt of promotional e-mail communications will only affect future activities or communications from us. If we have already provided your information to a third party (with your prior consent) before you changed your preferences or updated your information, you will have to change you preferences directly with that third party.
Under our “Do Not Call Policy,” you may instruct us not to call you for marketing purposes by calling Econo Lube Customer
Service at 704-377-8855. We will implement your instructions within 15 days. Please note that we may still need to call you for servicing or other non-marketing purposes.
If you do not want us to send you postal mail for marketing purposes, you may easily remove your name from our mailing lists by contacting Econo Lube Customer Service at 704-377-8855.
We take proactive and precautionary security measures (including physical, electronic and procedural measures) to help safeguard your personal information from unauthorized access and disclosure. For example, only authorized employees and authorized network administrators are permitted to access personal information, and they may do so only for allowable business purposes. Our network firewalls exist to further protect against the compromising of personal data or website content gathered from any customer, in order to help prevent unauthorized access to your personal information.
We also engage in the following practices:
Please be mindful that although we take the appropriate steps to secure your information, no data protection system can be fully guaranteed; however, we have numerous mechanism in place to better secure and protect your data 24 hours per day, 7 days per week, 365 days per year. We may provide this information in a standardized format that is not specific to you. To request this information, please contact Customer Service at (800) 447-3070.
According to the Children’s Online Privacy Protection Act, effective April 21, 2000, we do not purposely collect personal information from children under the age of 13.
We do not partner with or have special relationships with any ad server companies such as DoubleClick, HitBox or Adforce which do allow cookies for purposes of personal data collection. Such companies unfortunately sell advertising, analyze website effectiveness, help increase clients’ online revenues, and place or monitor banner ads and may engage in spam tactics or black hat tactics. This kind of cookie is capable of tracking your movement from one website to another throughout the world wide web, accumulating personal data, and sometimes making it available for sale to third parties.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy statement. If our information collection or use practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. For example, if we post your audio testimonial on our web site, we will notify you and ask for your written consent. If you are concerned about how your information is used, you should check back at our Web site periodically. Visitors may prevent their information from being used for purposes other than those for which it was originally collected by calling us at the number provided below. Upon request we provide site visitors with access to all information [including proprietary information] that we maintain about them. Visitors can access this information or have this information corrected by sending us an e-mail at the address provided below.
If you feel that this site is not following its stated information policy, you may contact us at the addresses or phone number below.